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Refund Policy

If you’re not absolutely in love with your purchase then by all means send it back for a return within 5 days of delivery (Please check the Non-Exchangeable Items listed below).  You simply need to contact us at [email protected] or call us on +971 4 225 9915 or +97156 88 99 277 to initiate the return.

Our return system is super easy and is free of charge (for UAE Residents). After you contact us, our courier will collect the item(s) and a refund will be issued in your favor.

All orders paid for with a credit card will be refunded to your card. 

Customers who paid for their orders in cash can chose to be refunded either via cheque, bank transfer or a store voucher.

 Once we receive the returned item(s), we will inspect them and if the item(s) are found in their original condition, we will process the refund.

 

For local shipments: We will bear the collection charges, however, we will not be able to refund the shipping cost paid earlier.  Refund will be issued for the original amount paid on the returned item(s), excluding the original shipping cost & any bank charges in the case where the item(s) was paid for with a credit card.

 

Outside the U.A.E: The customer is responsible for the return shipping charges, including for those shipments refused at delivery.

All items must be unworn, unwashed with tags attached. Where provided, original packaging, sealed packaging in original state, authenticity cards and dust bags should be included with your items. Unfortunately we won't be able to accept items that don’t meet these criteria or are non-exchangeable. We reserve the right to refuse, at our own discretion, an exchange if we feel that the items have any signs of wear, alterations, misuse or damage whereby the item will be sent back to the customer.

 

Non-Exchangeable Items are:

 

  • Used, damaged or tagless items
  • Head Turbans
  • Outlet Products
  • All accessory items
  • Makeup items
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