Exchange/return policy for International products
You can return most of the items sold in the “International Products” section of our website against store credit FOR THE VALUE OF THE RETURNED PRODUCTS (excluding the shipping value). You are responsible for the international shipment costs for returns (AED 50 per package).
To return an item, kindly contact us within 5 days of receiving the item(s) at firstname.lastname@example.org or Whats App us on +97156 88 99 277 to initiate the return as per the following steps:
- After you contact us, our courier will collect the item(s).
- Once we receive the returned item(s), we will inspect them and if the item(s) are found in their original condition, we will process your store credit minus the AED 50 return charges.
- If you’re exchanging, the above steps will apply and once your store credit is issued you can use it to place your new order on the site.
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
TOPS AND DRESSES
Please be careful of makeup or deodorant rubbing off on the garment.
Unfortunately, we won't be able to accept items that don’t meet these criteria or are non-exchangeable. We reserve the right to refuse, at our own discretion, an exchange if we feel that the items have any signs of wear, alterations, misuse or damage whereby the item will be sent back to the customer.EXCEPTIONS
Non-Exchangeable Items from the International Products section are:
- Used, damaged or tagless items
- Face masks
- Final sale products
- Shipping charges